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Terms & Conditions


COVID-19 Update

At Inner Balance Wellness, our commitment to promoting health and well-being through massage has never been stronger. We want to reassure you of the steps we’re taking to continue to deliver massage therapy equipment to you during these uncertain times.

Our warehouses are stocked and ready to ship the Inner Balance Wellness products you see available to buy online. Extra precautions are being taken to ensure our warehouse and delivery crews are able to safely deliver equipment to your home. This includes following guidelines for increased sanitation measures and minimizing in-person interaction. Out of an abundance of caution, we have temporarily suspended our in-home assembly services, but will continue to offer free, no-contact delivery to your door. In light of these enhanced procedures, we ask that you are patient with our delivery and installation teams. Our goal is to always deliver a high level of customer service and we continue to strive to get your delivery to you as quickly as possible. At this time, standard deliveries can take up to 10-15 days to be delivered to your home.

Our customer support team is available to help should you have any questions about your order. Please contact us at 1-877-217-2862 or by email Our business hours are 8am to 5pm CST.

Thank you for your patience and understanding during this time. We look forward to continuing to support you on your health and wellness journey.

  • 30-day Guarantee
  • Payment and Financing Options
  • Return Policies
  • Refund/Exchange Policy
  • Promotional Policy
  • Manufacturer’s Warranty Policy
  • Privacy Policy and Terms of Use
  • Shipping and Delivery

30-day Guarantee

Inner Balance Wellness guarantees full satisfaction on all of our products. We want you to be happy with your purchase and enjoy years of quality workouts, however, we understand that you may have to return an order. So, if in the first 30 days you’re not fully satisfied with your equipment for any reason, we’ll take it back for a full product refund or credit (minus return freight & assembly charges). To obtain a Return Merchandise Authorization (RMA) number, please contact Customer Service at 1-877-217-2862. We will credit your purchase price upon receipt of the authorized returned item. Products returned without an RMA will not be accepted at our warehouse.


Payment and Financing Options

Checkout securely with Visa, Mastercard, Discover or American Express.


Return Policies

ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER SUPPLIED BY INNER BALANCE WELLNESS.  You must call 1-877-217-2862 and speak to a return specialist for authorization. Inner Balance Wellness will authorize returns under the following conditions:

  1. You must contact Inner Balance Wellness to return your item within 30 days of receipt to receive a refund (No returns will be accepted after 30 days)
  2. All items must be returned in new and working condition to receive a refund.
  3. Parts are returned in the original shipping package with original packing materials. The packing slip and unused parts credit form must be included in the box. The original shipping fee is non-refundable, and customer is responsible for all return shipping costs.

Items may be subject to a restocking fee. Items must be returned in like new condition with all original packaging to avoid a restocking fee. (Restocking fee may cost up to 20% of item’s cost.)

Additional Return Information

  • Inner Balance Wellness only works with preferred partners. Under no circumstances can we accept returns from delivery companies not scheduled and approved by Inner Balance Wellness.
  • The customer will be responsible for getting product beyond the threshold/door.
  • Inner Balance Wellness will contact the freight carrier to pick up packaged product at customer location.
  • Once unit is returned back to Inner Balance Wellness, Inner Balance Wellness will refund the original order total minus return shipping charges.
  • It’s recommended that customers retain the original packing material for at least 30 days, in the event the unit needs to be returned. Return pick-ups are made Monday through Friday 9 a.m. to 5 p.m.


Refund/Exchange Policy


Customers with a return will be refunded once the unit is received back by Inner Balance Wellness. Please allow 6-8 weeks for refunds to be processed.


A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by Inner Balance Wellness.


Promotional Policy

For promotional purchases, any offers cannot be combined with other offers. Offers are valid once to a customer. Offers not valid in retail stores or on previous purchases. Offers are subject to availability and may change at any time. Free warranty promotions not valid in Florida.


Manufacturer’s Warranty Policy

This warranty applies only to the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective frame, motor, electronic component, or defective part and is the sole remedy of the warranty. If the consumer is not located within 150 miles of a Inner Balance Wellness authorized service provider, Inner Balance Wellness will pay service provider’s mileage up to 150 miles, any additional mileage is the responsibility of the customer. The warranty does not cover normal wear and tear, improper assembly or maintenance or installation of parts or accessories not originally intended or compatible with the treadmill as sold. This equipment is intended for in-home use only. Do not use this equipment in any commercial, rental, school or institutional setting. Do not use equipment in any location that is not temperature controlled, such as but not limited to garages, porches, pool rooms, bathrooms, car ports, or outdoors. Failure to comply will void the warranty. The warranty does not apply to damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, or neglect. Inner Balance Wellness shall not be responsible for incidental or consequential damages. All returns must be pre-authorized by Inner Balance Wellness. Inner Balance Wellness’s obligation under this warranty is limited to replacing or repairing, at Inner Balance Wellness’s option, the product at one of its authorized service centers. A Inner Balance Wellness authorized service center must receive all products for which a warranty claim is made. These products must be received with all freight and other transportation charges prepaid, accompanied by sufficient proof of purchase. Parts and electronic components reconditioned to “as new condition” by Inner Balance Wellness or its vendors may sometimes be supplied as warranty replacement parts and constitute fulfillment of warranty terms. This warranty gives you specific legal rights, and your rights may vary from state to state.

Inner Balance Wellness’s obligation under our warranty policy is to repair or replace at our option.


Privacy Policy and Terms of Use

The following information explains our policy regarding any personal information you may supply to us when using the Web site. By accessing and using the Web site, you agree to the terms of the Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site. Inner Balance Wellness reserves the right to change the Privacy Policy from time to time at its sole discretion.

Inner Balance Wellness respects the privacy of its users. Inner Balance Wellness recognizes the importance of protecting personal information you may supply us when visiting our Web site. Our policy is to use the information we acquire from users when you complete a contact form for internal business purposes only, and maintain appropriate security measures to keep the information private. Inner Balance Wellness will not sell, trade or rent your personal information and will not share your name, address, e-mail address or other personal information with anyone outside of Inner Balance Wellness.

Some areas of our site may require you to complete a contact form in order to access certain information. Inner Balance Wellness only stores the personal information you provide. In this case your contact information needs to be completed only once in order to view all the secure pages on our Web site. This information is saved in a secure environment and is kept for our records and to make it easier for you to use our services. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we employ reasonable and current Internet security methods and technologies.

The Inner Balance Wellness Web site may save information on your system in the form of a “cookie” to access secure information or to better track usage of our Web site. There is no personally identifiable information stored in the cookie. A cookie is either a small text file that is stored on your hard drive, or some information that is stored in memory until you close your browser. Web pages that write and read cookies can only interact with the cookie files(s) for your browser and a cookie can only be accessed by the same domain server that sent it. This saves you from having to re-enter the same information as you access secure information. No third party has access to the information we collect this way. Your privacy is important to Inner Balance Wellness and we will only use cookies as an enabling tool.

From time to time, we may contact you to request feedback on your experience using the Web site to assist us in improving the site. In addition, we may contact you to request feedback on your Inner Balance Wellness product usage.

Please note that Inner Balance Wellness is not responsible for the content or privacy policies of other Web sites to which the Inner Balance Wellness Web site may link.


Shipping and Delivery

A note about Coronavirus: We are doing everything we can to continue to build, distribute, and maintain Inner Balance Wellness equipment during this time. We are making every effort to ensure equipment is handled and delivered inside the guidelines provided by the CDC. Additionally, we are taking every precaution to make sure our partners are practicing safe hygiene. We look forward to being your continued partner and appreciate your patience at this time.

All products sold through the Inner Balance Wellness website ship directly from Inner Balance Wellness warehouses. We work diligently to process your order as quickly as possible. Shipping time varies by product. It usually takes between 1-3 business days for your order to leave our warehouses, but it can take up to 15 days. After your product ships, it may be in transit for up to 10 additional days.

The shipping company will contact you a few days prior to delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday and requires a signature. Please note any visible damage to the packaging on the delivery receipt if applicable. If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply. If you are not available to receive the delivery on the date provided, you may receive your order later than anticipated.

👉🏽 At any time you can call 1-877-217-2862 or email to get detailed information about your upcoming delivery.

Inner Balance Wellness is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. *** Please allow extra time for shipping during the winter weather months. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.

Please note: Out of an abundance of caution we have temporarily paused in-home delivery and assembly services. We will continue to offer free, no-contact deliveries to your door.

How can we help you?